Terms of use


These Terms of Use are set to regulate the business relationship between GRUPO IBERSOL, contact telephone 977380405 and email info@ibersol.es and customer bookings made through the forms IBERSOL GROUP makes available on its website


The reservation through the website will express acceptance of these conditions, as well as the conditions in the Legal Notice and Privacy Policy. These conditions shall be applied without prejudice to the legal rules on the subject that apply in each case.

These Terms of Use are subject to the provisions of Spanish legislation regulating assembly of matter and are applicable to all services available online, through any mobile device, by email or by phone. By accessing, browsing and using the website and make a reservation constitutes acceptance of them.

GROUP IBERSOL reserves the right to make any changes it deems appropriate, without notice, in the Conditions of Use. Such modifications may be made through your website / s, for any admissible into law and must be complied with during the time they are published on the web and until they are not validly modified by subsequent.


GROUP IBERSOL reports that the booking procedure through its web pages is detailed in these conditions. Our services include offering temporary accommodation and the booking process through a legally binding direct contractual relationship with the establishment that has been reserved is established.

By contracting with IBERSOL GROUP, through its website / s the user or client expressly declares to know, understand and accept the conditions stated in the Legal Notice, Privacy Policy, Cookie Policy and the present Terms of Use.

Similarly the user declares to be of age and have the legal capacity to act required for access to the web to make purchases through it. In case of being under the responsibility lies in the hands of their parents or legal guardians.

Our services are for personal and non-commercial use. Therefore, it is not allowed to re-sell, deep-link, use, copy, monitor, display, download or reproduce content, information, software, products or services available on our WEB / S site for any competitive business .

We make every effort to offer the information contained on the website is accurate and without typos. In the case that at some point there are any error of this kind, beyond the control of the establishment occur, it would proceed to the remedying of that errata as soon as possible and facilitate the user information and set options Obvious errors, 0 price (including misprints) are not binding.

All special offers and promotions are marked as such.

Our service is free, no charge or add supplements to book the room rates.


The prices shown are VAT Public Sale Prices included.

The price includes: Price per night depending on the type of room and rate selected, except specifically indicated the inclusion of other services.

The price does not include: Any service not specified further extras such as transfers, tips, telephone calls, laundry, mini bar, parking, etc ...

Time of arrival (check-in) and departure (check-out) as a general rule and unless expressly agreed otherwise with the establishment, the rooms may be used from 14 pm on day of arrival and must be vacated at 12 noon the day of departure.

Reservations are confirmed by credit card, it being possible for the validity of it checked before the client's arrival to the establishment.

Standard rates, no we will not charge your credit card as payment will be made directly on site, unless the booking otherwise indicated. In the case that anticipates some amount, payment is processed securely directly from your credit card account property using external payment processor.

In the case of offers and non-refundable rates, the total stay will be charged on your credit card at the time of booking, with no possibility of modification or cancellation thereof. If no show, the establishment will not refund any amount.

The cards accepted by the hotel are:

VISA, EURO / MASTERCARD, Red 6000, Maestro.

The credit card used to carry out the reservation must be presented upon arrival.

The name on the credit card must match the name on the reservation.

At least one of the persons in the establishment must be of legal age.


When booking on site, you. Accepts their cancellation and no show (no show), and additional terms and conditions that may affect your reservation and / or stay.

The general policy of cancellation and no show is indicated both information pages establishment, as in the booking process and in the e-mail confirmation.

In general, for standard rates, you can cancel or change your reservation without any cost until 48 hours before the day of arrival. He spent this period, one night stay will be charged. In case of no show or early departure, 100% of the first night will be charged.

Non-refundable rates are promotional rates without possibility of modification or cancellation. In the case of no show the establishment will not refund any amount.


The web has a simple backup mechanism at all times indicating the sequence of steps. After selecting the room and additional services, you. Has a summary page of the reserve, with special reference to the conditions of the same, prices, taxes, payment, and required personal data. Before finalizing the reservation must accept the terms and conditions of the reservation, and the privacy policy.


Please note that, when booking you. Agree to receive e-mails before date of arrival, where you will find information on the destination and other information and offers that are relevant to your booking and destination. Likewise also agree to receive e-mails after your stay, inviting him to complete a feedback form.


According to the provisions of Law 15/1999 of 13 December on Protection of Personal Data, the user accepts that personal data provided at the time of your reservation will be incorporated into a file owned establishment, for management reserve system, the processing of your application, control and management of the relationship with web users transacting reservations and for statistical studies of registered users on the website cited to design improvements in the services provided. All form fields marked as mandatory must necessarily be completed for proper processing of their applications.

The personal information you provide, will only be communicated to third parties in compliance with legal obligations or with your prior consent.

The user expressly consents that bank data provided are used to meet the possible penalties before cancellations or no show set in the conditions of the tariff.

The processing of reservations necessarily involves the aforementioned treatment, so it may not carry out the process in case of opposition to it. You. May at any time exercise their rights of access, rectification, cancellation or opposition to the address stated in the legal notice of the web.

The user, in any case, the veracity of the data provided, establishing the right to deny service to any user who has provided false data, without prejudice to other actions stipulated by law. The user must be duly authorized to provide information to third parties. Only if it has the consent of future hotel guests, the user can enter their names in paragraph bedded room. Such information, which will allow the property to provide them a better service to its guests, it is optional, so, its appropriation by the user, it means under his sole responsibility, the assumption of the duty to inform those of the content of our Privacy Policy in advance to offering personal information.

Passports and visas

All travelers without exception (including children) must have their respective personal and family documents, either a passport or identity card, under current legislation.

It will be paid by them when traveling so require obtaining visas, passports, vaccination certificates, etc. All children under 18 must carry written permission signed by their parents or guardians, foreseeing that it can be requested by any authority. It should be rejected by any authority granting visas for particular causes the user, or be refused entry into the country because they lack the requirements necessary or default in the required documentation, or not being carrier same, the establishment declines all responsibility for events of this nature, being by the customer any expense arising, apply in these circumstances the conditions and rules established for the course of no-show.


In application of LGDCU, 3/2014 of June 13, law The right of withdrawal shall not apply to contracts relating to:

l) The provision of housing for serving purposes other than housing, transportation of goods, car rental, food or services related to activities

recreation, if the contract provides for a date or a specific implementation period.

GROUP IBERSOL explicitly rejects subject to other conditions concerning reserves of customers who do not fit described herein.